At Avelioo, we truly understand that shopping online can sometimes come with its own set of challenges. That's why we want to make sure you feel supported and informed about our 30-day refund policy and our approach to any inconveniences you may encounter.

Our 30-day refund policy is designed to give you peace of mind. If for any reason you’re not completely satisfied with your purchase, you have 30 days from the date you receive your item to request a return. We believe that your experience should be as smooth as possible, so we encourage you to reach out to us if you need assistance during this process.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. We know that sometimes things don’t work out as planned, and that’s okay! Just keep your receipt or proof of purchase handy when you reach out to us.

If you decide to return an item, simply contact us by filling out the form below. We’ll guide you through the return process and provide you with a return shipping label, along with instructions on how to send your package back to us. Please remember that items sent back without prior authorization may not be accepted, so it’s important to follow these steps.

We also want to address any issues that may arise with your order. If you receive a defective or damaged item, or if you find that you’ve received the wrong product, please let us know right away. We’re here to help you evaluate the situation and make it right. Your satisfaction is our priority!

While we strive to accommodate all returns, there are certain items that cannot be returned, such as perishable goods, custom products, and personal care items. If you have any questions about whether your item is eligible for return, don’t hesitate to reach out to us.

In the event that you experience any inconvenience with your order, we want to assure you that we take these matters seriously. We’re committed to resolving any issues you may face and ensuring that your experience with us is a positive one. If you have any concerns, please reach out to us, and we’ll do our best to assist you.

Thank you for choosing Avelioo. We appreciate your trust in us and are here to support you every step of the way!